remot3.it, Inc. (“Remote.It,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy describes the information we collect, how we use it, how we protect it, and the choices available to you when you use the Remote.It website, applications, and services (collectively, the “Services”).
By using the Services, you acknowledge that you have read and understand this Privacy Policy.
Information We Collect
Account Information
When you create an account or interact with Remote.It, we may collect:
- Name
- Email address
- Company name
- Organization membership
- Account credentials
- Customer support communications
- Marketing preferences
This information is used to establish and administer your account, provide customer support, communicate with you regarding the Services, and manage your subscription.
Operational Service Data
To operate, secure, and improve the Services, Remote.It collects limited operational metadata including:
- Device identifiers
- Device names
- Hardware and software characteristics
- Service configuration
- Connection timestamps
- Network metadata
- Audit logs
- Diagnostic information
- Platform usage statistics
This information is used solely to provide, secure, monitor, troubleshoot, and improve the Services.
Customer Content
Customers retain ownership and control of the information they choose to transmit through Remote.It.
Remote.It is designed to provide secure connectivity—not to collect or process customer application content.
As part of normal platform operation, Remote.It does not inspect, monitor, or store customer application content transmitted through customer connections, including:
- SSH sessions
- RDP sessions
- VNC sessions
- ScreenView session content
- Camera video streams
- Industrial control system communications
- PLC traffic
- Application payloads
- Customer files
Except where explicitly authorized by the customer as part of a support engagement, Remote.It personnel do not access customer sessions or transmitted content.
Payment Information
Subscription billing is securely processed by Stripe.
Remote.It does not store complete payment card numbers or payment credentials. Payment information is collected and processed directly by Stripe in accordance with Stripe’s Privacy Policy.
Customer Communications
Remote.It uses HubSpot to manage customer relationship information, customer communications, newsletters, product announcements, and marketing preferences.
You may opt out of marketing communications at any time using the unsubscribe link included in those communications or by contacting us.
インフラ
Remote.It operates its production platform on Amazon Web Services (AWS).
Production services are hosted in the AWS US West (Oregon) region utilizing multiple Availability Zones to provide high availability and resilience.
Artificial Intelligence Features
Remote.It may offer optional AI-enabled capabilities, including integrations utilizing the Model Context Protocol (MCP).
These capabilities are designed to help customers retrieve operational information from their own Remote.It environments.
リモート・イット
- does not use customer information to train artificial intelligence models;
- does not transmit customer information to third-party large language model providers unless explicitly configured or initiated by the customer;
- allows customers to disable AI-enabled features.
Customers remain in control of whether these capabilities are used.
Cookies and Analytics
Remote.It uses a limited number of first-party analytics cookies to understand website usage and improve the user experience.
Googleアナリティクス
Google Analytics 4 is used to collect anonymous website usage statistics.
Remote.It implements Google Consent Mode v2. Analytics cookies are only written after a visitor explicitly accepts analytics cookies.
Cookies include:
| Cookie | Purpose | Retention |
|---|---|---|
| _ga | Distinguishes website visitors | Approximately 2 years |
| _ga_8BYKBR34PF | Google Analytics session state | Approximately 2 years |
Prior to consent, Google Analytics operates in cookieless mode using anonymous signals only.
Microsoft Clarity
Microsoft Clarity is used to better understand website usability and improve the customer experience.
Cookies include:
| Cookie | Purpose | Retention |
|---|---|---|
| _clck | Visitor identifier | Approximately 1 year |
| _clsk | Session identifier | 1 day |
Marketing Cookies
Remote.It does not use advertising or behavioral marketing cookies.
No advertising pixels (including Google Ads, Meta/Facebook, LinkedIn, or similar services) are installed on the website.
ハブスポット
Remote.It does not load the HubSpot tracking script on its website.
Website forms submit directly to the HubSpot Forms API without creating HubSpot cookies.
Cookie Consent
Cookie preferences are managed through a custom consent banner utilizing Google Consent Mode v2.
Consent choices are stored in browser local storage so that visitors are not repeatedly prompted.
How We Use Information
We use collected information to:
- Provide the Services
- Authenticate users
- Secure customer accounts
- Operate and maintain the platform
- Diagnose technical issues
- Improve product performance
- Process subscriptions
- Respond to customer support requests
- Send product updates and service notifications
- Comply with applicable legal obligations
Information Sharing
Remote.It does not sell or share personal information for cross-context behavioral advertising.
Information may be disclosed only:
- to trusted service providers necessary to operate the Services;
- when required by applicable law;
- to protect the security, integrity, or rights of Remote.It or its customers; or
- with the customer’s authorization.
Third-Party Service Providers
Remote.It currently utilizes trusted third-party providers including:
| Provider | Purpose |
|---|---|
| Amazon Web Services (AWS) | Cloud hosting and infrastructure |
| ストライプ | Subscription billing and payment processing |
| ハブスポット | Customer communications, CRM, and marketing |
Each provider is contractually required to protect information consistent with applicable privacy and security standards.
A complete list of the sub-processors used to provide the Services is set forth in our Data Processing Addendum.
Data Retention
Remote.It retains information only for as long as necessary to provide the Services, maintain platform security, comply with legal obligations, and support customer operations.
Current retention periods include:
| Information | Retention |
|---|---|
| Account records | Deleted upon verified customer request, except where retention is required by law |
| HubSpot contact records | Deleted upon request |
| Operational logs – Professional Plan | 7 days |
| Operational logs – Business Plan | 30 days |
| Operational logs – Enterprise Plan | Up to 1 year |
| Payment records | Maintained by Stripe in accordance with applicable legal and financial requirements |
| Support communications | Retained as necessary to provide customer support and maintain service history |
セキュリティ
Remote.It employs industry-standard security measures including:
- Encryption of communications in transit
- Role-based access controls
- Least-privilege administrative access
- Security monitoring
- 監査ログ
- Regular security reviews
Only authorized personnel with defined operational responsibilities have administrative access to platform systems.
International Data Transfers
Remote.It may process information in countries where Remote.It or its service providers operate.
Where required by applicable law, Remote.It will implement appropriate safeguards for international transfers of personal information, including the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum.
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information in accordance with the General Data Protection Regulation (GDPR) and the UK GDPR.
Legal Bases for Processing
Our legal bases for collecting and using your personal information are:
- Contractual necessity — to provide you with access to the Services;
- Consent — for analytics cookies, marketing communications, and other explicitly agreed uses;
- Legal obligation — to comply with applicable laws and regulations;
- Legitimate interests — to operate, secure, and improve the Services, provided your rights do not override those interests.
Your GDPR Rights
You have the right to:
- Access — request a copy of your personal information;
- Rectification — correct incomplete or inaccurate information;
- Erasure — request deletion of your personal information under certain conditions;
- Restriction — request limited use of your personal information;
- Objection — object to processing for specific purposes;
- Data portability — receive your personal information in a structured, machine-readable format;
- Withdraw consent — revoke previously given consent at any time;
- Lodge a complaint — contact your local data protection supervisory authority.
Exercising Your GDPR Rights
Requests may be submitted to legal@remote.it. We will respond within 30 days, extendable by up to 60 days for complex requests. We may need to verify your identity before fulfilling a request. Requests are generally free of charge, except for manifestly unfounded or excessive requests.
カリフォルニア州のプライバシー権
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
- Know what personal information we collect;
- Request access to your personal information;
- Request correction of inaccurate information;
- Request deletion of your personal information, subject to applicable legal exceptions.
Remote.It does not sell or share personal information for cross-context behavioral advertising.
Privacy requests may be submitted to privacy@remote.it. For more detail, see our California Consumer Privacy Act Notice.
Children’s Privacy
Remote.It’s Services are intended for business and professional use and are not directed to children under the age of 13 — or, for users in the European Economic Area, 16 years of age or the minimum age of digital consent in their country, whichever is higher.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will promptly delete it.
Government Requests
Remote.It does not voluntarily disclose customer information to government agencies.
If Remote.It receives a legally valid subpoena, court order, or other lawful request for information, we will review the request for legal sufficiency and respond only as required by applicable law. Where legally permitted, we will make reasonable efforts to notify affected customers before disclosing information.
Business Transfers
If Remote.It is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, customer information may be transferred as part of that transaction.
Any successor organization will remain bound by the commitments described in this Privacy Policy until such time as an updated Privacy Policy is published.
Your Rights
Depending upon your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Object to certain processing activities
- Export your information where applicable
Requests may be submitted to privacy@remote.it.
Changes to This Privacy Policy
Remote.It may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices.
Material changes will be posted on this page together with an updated effective date.
お問い合わせ
Questions regarding this Privacy Policy or Remote.It’s privacy practices may be directed to:
Eメール：legal@remote.it
リモート3.it社
1309ロス・ストリート、スイートA
ペタルマ, CA 94954
米国